Create Dispatch Rule

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Create a new dispatch rule. Rules are evaluated in priority order when auto-dispatching work orders.

Headers

{{tenant_key_name}}stringOptional

Request

This endpoint expects a multipart form.
namestringRequired

Required: Rule name - max 255 chars - “Priority Emergency Route”

actionsstringRequired

Required: JSON actions object - array - {“assign_to”: “nearest”}

rule_typestringRequired

Required: Rule type - skill_match|zone_based|priority_routing|round_robin|load_balance|custom - “skill_match”

conditionsstringRequired

Required: JSON conditions object - array - {“priority”: “emergency”}

Response

Successful response