List Service Agreements

GET

/crm/customers/%7Bcustomer_id%7D/service-agreements

GET

/crm/customers/%7Bcustomer_id%7D/service-agreements

1 curl -G https://https//https/crm/customers/%7Bcustomer_id%7D/service-agreements \
2      -H "{{tenant_key_name}}: X-Tenant-ID" \
3      -H "Content-Type: application/json" \
4      -d per_page=15 \
5      -d page=1

200Retrieved

1 {
2   "service_agreements": [
3     {
4       "agreement_id": "SA-20240601-001",
5       "customer_id": "CUST-789456123",
6       "sla_response_time_hours": 4,
7       "priority_boost": 2,
8       "resolution_commitment_hours": 24,
9       "effective_date": "2024-01-01T00:00:00Z",
10       "expiry_date": "2025-01-01T00:00:00Z",
11       "status": "active"
12     },
13     {
14       "agreement_id": "SA-20240601-002",
15       "customer_id": "CUST-789456123",
16       "sla_response_time_hours": 2,
17       "priority_boost": 3,
18       "resolution_commitment_hours": 12,
19       "effective_date": "2023-06-01T00:00:00Z",
20       "expiry_date": "2024-06-01T00:00:00Z",
21       "status": "expired"
22     }
23   ],
24   "page": 1,
25   "per_page": 15,
26   "total_agreements": 2
27 }

List all service agreements for a customer. Service agreements define SLA response times, priority boost, and resolution commitments.

Query parameters

per_pageintegerOptional

Optional: Results per page - default 15

pageintegerOptional

Optional: Page number - default 1

Response

Successful response

Headers

Query parameters

Response