Update Work Order

Update an existing work order. This endpoint now handles both general field updates AND status changes. **Required Permission:** `update_work_orders` All fields are optional. Only send the fields you want to update. ## Status Changes You can now update the work order status through this endpoint by providing the `status` field along with any other fields you want to update. ### Status-Related Fields - `status` - Enum: draft, pending_approval, approved, scheduled, dispatched, en_route, arrived, in_progress, on_hold, completed, cancelled, rescheduled, requires_parts, requires_approval, quality_check, invoiced, closed - `notes` - string, max:1000 (activity log notes for status change) - `reason` - string, max:500 (reason for status change) - `occurred_at` - date (for backdating if authorized) ### Conditional Required Fields (when changing status) - `cancellation_reason` - Required when status = cancelled - `hold_reason` - Required when status = on_hold - `new_scheduled_start` - Required when status = rescheduled (datetime) ### Additional Optional Fields for Status Changes - `completion_summary` - string (when completing) - `customer_signature_received` - boolean (when completing) - `quality_check_passed` - boolean (when completing) - `expected_resume_date` - date (when on_hold) - `new_scheduled_end` - datetime (when rescheduling) - `reschedule_reason` - string, max:500 (when rescheduling) ## Status Transitions Not all status transitions are allowed. The system validates transitions based on the current status. ## General Updatable Fields - `customer_id` - UUID - `location_id` - UUID - `service_id` - UUID (links work order to a service from the service catalog) - `category` - Enum: scheduled, emergency, warranty, contract, inspection, installation, repair, delivery, consultation, follow_up, recall, upgrade - `priority` - Enum: low, normal, high, urgent, emergency, critical - `source` - Enum: customer_request, scheduled_maintenance, emergency_call, contract, inspection, internal, warranty_claim, follow_up, system_generated, mobile_app, web_portal, call_center - `scheduled_start` - datetime (Y-m-d H:i:s) - `scheduled_end` - datetime (Y-m-d H:i:s) - `requested_completion_by` - datetime - `completion_percentage` - integer, min:0, max:100 - `work_started_at` - datetime - `work_completed_at` - datetime - `special_instructions` - string - `completion_summary` - string - `primary_contact_id` - UUID - `customer_presence_required` - boolean - `customer_notification_sent` - boolean - `customer_notified_at` - datetime - `preferred_communication_methods` - array - `estimated_labor_cost` - numeric - `estimated_parts_cost` - numeric - `actual_labor_cost` - numeric, min:0 - `actual_parts_cost` - numeric, min:0 - `customer_signature_required` - boolean - `customer_signature_received` - boolean - `customer_signed_at` - datetime - `quality_check_required` - boolean - `quality_check_passed` - boolean - `quality_checked_by` - UUID - `quality_checked_at` - datetime - `customer_satisfaction_score` - integer, min:1, max:5 - `customer_feedback` - string - `requires_follow_up` - boolean - `follow_up_date` - date - `follow_up_completed` - boolean - `warranty_applicable` - boolean - `warranty_days` - integer - `warranty_expires_at` - date - `assigned_supervisor_id` - UUID - `external_work_order_id` - string - `customer_po_number` - string - `contract_number` - string - `external_references` - array - `response_time_minutes` - integer - `resolution_time_minutes` - integer - `completed_on_time` - boolean - `completed_within_estimate` - boolean - `callback_count` - integer - `requires_manager_approval` - boolean - `approved_by` - UUID - `approved_at` - datetime - `approval_notes` - string - `risk_level` - Enum: low, medium, high, critical - `safety_incident_occurred` - boolean - `safety_requirements` - array - `permit_required` - boolean - `permit_number` - string ## Auto-Calculated Fields (do not send these) - `estimated_total` - Automatically calculated from estimated_labor_cost + estimated_parts_cost - `actual_total` - Automatically calculated from actual_labor_cost + actual_parts_cost - `actual_duration_minutes` - Automatically calculated from work_started_at and work_completed_at