Show Escalation Rule

GET

/dispatch/escalation-rules/%7Bescalation_rule_id%7D

GET

/dispatch/escalation-rules/%7Bescalation_rule_id%7D

1 curl https://https//https/dispatch/escalation-rules/%7Bescalation_rule_id%7D \
2      -H "{{tenant_key_name}}: {{tenant_key_value1}}|{{tenant_key_value2}}" \
3      -H "Content-Type: application/json"

200Retrieved

1 {
2   "id": "a1b2c3d4-e5f6-7890-ab12-cdef34567890",
3   "name": "High Priority Incident Escalation",
4   "description": "Escalation rule triggered when a high priority incident is not acknowledged within 15 minutes.",
5   "trigger": {
6     "type": "time_elapsed",
7     "threshold_minutes": 15,
8     "conditions": [
9       {
10         "field": "priority",
11         "operator": "equals",
12         "value": "high"
13       },
14       {
15         "field": "status",
16         "operator": "equals",
17         "value": "unacknowledged"
18       }
19     ]
20   },
21   "actions": [
22     {
23       "type": "notify",
24       "target": "on_call_engineer",
25       "method": "sms",
26       "message": "High priority incident requires immediate attention."
27     },
28     {
29       "type": "escalate",
30       "target": "team_lead",
31       "delay_minutes": 10
32     }
33   ],
34   "created_at": "2024-04-20T09:30:00Z",
35   "updated_at": "2024-05-01T12:00:00Z",
36   "active": true
37 }

Get details of a specific escalation rule including trigger configuration and action settings.

Response

Successful response

Headers

Response