Create Escalation Rule
Create a new escalation rule that triggers when dispatch assignments meet certain conditions (e.g., not accepted within threshold).
Headers
{{tenant_key_name}}
Request
This endpoint expects a multipart form.
name
Required: Rule name - max 255 chars - “Unaccepted Emergency Escalation”
action_type
Required: Action to take - reassign|notify_manager|auto_dispatch|create_alert - “reassign”
trigger_type
Required: Trigger type - unaccepted|no_response|sla_breach|idle_technician - “unaccepted”
action_config
Required: JSON action configuration - array - {“notify”: [“manager”]}
trigger_threshold_minutes
Required: Minutes before escalation triggers - integer, min 1 - “10”
Response
Successful response
