List Escalation Rules

GET

/dispatch/escalation-rules

GET

/dispatch/escalation-rules

1 curl -G https://https//https/dispatch/escalation-rules \
2      -H "{{tenant_key_name}}: X-Tenant-Key" \
3      -H "Content-Type: application/json" \
4      -d per_page=15 \
5      -d page=1

200Retrieved

1 {
2   "escalation_rules": [
3     {
4       "id": "er-9f8b7c6d5e4a3b2c1d0e",
5       "name": "Primary Technician Escalation",
6       "description": "Escalate to secondary technician if assignment not accepted within 15 minutes",
7       "time_threshold_minutes": 15,
8       "actions": [
9         {
10           "type": "notify",
11           "target": "secondary_technician",
12           "message": "Assignment not accepted by primary technician, escalating to secondary."
13         }
14       ],
15       "created_at": "2024-04-10T09:30:00Z",
16       "updated_at": "2024-04-15T12:00:00Z",
17       "active": true
18     },
19     {
20       "id": "er-1a2b3c4d5e6f7g8h9i0j",
21       "name": "Manager Escalation",
22       "description": "Notify manager if assignment not accepted within 30 minutes after secondary escalation",
23       "time_threshold_minutes": 30,
24       "actions": [
25         {
26           "type": "notify",
27           "target": "manager",
28           "message": "Assignment still unaccepted after secondary escalation."
29         },
30         {
31           "type": "reassign",
32           "target": "manager",
33           "message": "Reassigning assignment to manager for immediate action."
34         }
35       ],
36       "created_at": "2024-03-20T14:45:00Z",
37       "updated_at": "2024-04-01T08:15:00Z",
38       "active": true
39     }
40   ],
41   "page": 1,
42   "per_page": 15,
43   "total": 2
44 }

List all dispatch escalation rules. Escalation rules define what happens when assignments are not accepted within a time threshold.

Query parameters

per_pageintegerOptional

Optional: Results per page - default 15

pageintegerOptional

Optional: Page number - default 1

Response

Successful response

Headers

Query parameters

Response