> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.itspropel.com/llms.txt. > For full documentation content, see https://docs.itspropel.com/llms-full.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.itspropel.com/_mcp/server. # Create Thread POST https://communications/threads Content-Type: multipart/form-data Creates or reuses a Thread via ThreadResolver. Identity = (tenant, location, channel, related_*, participant-set hash). Reference: https://docs.itspropel.com/propel-biz/29-communications/threads/create-thread ## OpenAPI Specification ```yaml openapi: 3.1.0 info: title: PropelBiz version: 1.0.0 paths: /communications/threads: post: operationId: create-thread summary: Create Thread description: >- Creates or reuses a Thread via ThreadResolver. Identity = (tenant, location, channel, related_*, participant-set hash). tags: - subpackage_29Communications.subpackage_29Communications/threads parameters: - name: '{{tenant_key_name}}' in: header required: false schema: type: string responses: '200': description: Successful response content: application/json: schema: $ref: >- #/components/schemas/29 Communications_Threads_Create Thread_Response_200 requestBody: content: multipart/form-data: schema: type: object properties: channel: type: string description: 'Required: Primary channel - sms|voice|email|in_app_chat|push' subject: type: string description: 'Optional: Thread subject - max 255 chars' visibility: type: string description: 'Required: Thread visibility - customer_facing|internal_only' participants[0][email]: type: string description: 'Optional: Email for email channel' participants[0][phone_e164]: type: string description: 'Optional: E.164 phone for SMS/voice channel' participants[1][phone_e164]: type: string description: 'Optional: E.164 phone for second participant' participants[0][display_name]: type: string description: 'Optional: Display name for the participant' participants[1][display_name]: type: string description: 'Optional: Display name for second participant' participants[0][participant_type]: type: string description: >- Required: Participant type - customer|technician|backoffice_user|automated|external participants[1][participant_type]: type: string description: 'Required: Participant type for second participant' required: - channel - subject - visibility - participants[0][email] - participants[0][phone_e164] - participants[1][phone_e164] - participants[0][display_name] - participants[1][display_name] - participants[0][participant_type] - participants[1][participant_type] servers: - url: https:/ components: schemas: 29 Communications_Threads_Create Thread_Response_200: type: object properties: {} description: Empty response body title: 29 Communications_Threads_Create Thread_Response_200 ``` ## SDK Code Examples ```python import requests url = "https://https/communications/threads" payload = "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"channel\"\r\n\r\nsms\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\nOrder Inquiry\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"visibility\"\r\n\r\ncustomer_facing\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][email]\"\r\n\r\ncustomer@example.com\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][phone_e164]\"\r\n\r\n+14155552671\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[1][phone_e164]\"\r\n\r\n+14155559876\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][display_name]\"\r\n\r\nJane Doe\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[1][display_name]\"\r\n\r\nSupport Agent\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][participant_type]\"\r\n\r\ncustomer\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[1][participant_type]\"\r\n\r\ntechnician\r\n-----011000010111000001101001--\r\n" headers = { "{{tenant_key_name}}": "{{tenant_key_value1}}|{{tenant_key_value2}}", "Content-Type": "multipart/form-data; boundary=---011000010111000001101001" } response = requests.post(url, data=payload, headers=headers) print(response.json()) ``` ```javascript const url = 'https://https/communications/threads'; const form = new FormData(); form.append('channel', 'sms'); form.append('subject', 'Order Inquiry'); form.append('visibility', 'customer_facing'); form.append('participants[0][email]', 'customer@example.com'); form.append('participants[0][phone_e164]', '+14155552671'); form.append('participants[1][phone_e164]', '+14155559876'); form.append('participants[0][display_name]', 'Jane Doe'); form.append('participants[1][display_name]', 'Support Agent'); form.append('participants[0][participant_type]', 'customer'); form.append('participants[1][participant_type]', 'technician'); const options = { method: 'POST', headers: {'{{tenant_key_name}}': '{{tenant_key_value1}}|{{tenant_key_value2}}'} }; options.body = form; try { const response = await fetch(url, options); const data = await response.json(); console.log(data); } catch (error) { console.error(error); } ``` ```go package main import ( "fmt" "strings" "net/http" "io" ) func main() { url := "https://https/communications/threads" payload := strings.NewReader("-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"channel\"\r\n\r\nsms\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\nOrder Inquiry\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"visibility\"\r\n\r\ncustomer_facing\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][email]\"\r\n\r\ncustomer@example.com\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][phone_e164]\"\r\n\r\n+14155552671\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[1][phone_e164]\"\r\n\r\n+14155559876\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][display_name]\"\r\n\r\nJane Doe\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[1][display_name]\"\r\n\r\nSupport Agent\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][participant_type]\"\r\n\r\ncustomer\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[1][participant_type]\"\r\n\r\ntechnician\r\n-----011000010111000001101001--\r\n") req, _ := http.NewRequest("POST", url, payload) req.Header.Add("{{tenant_key_name}}", "{{tenant_key_value1}}|{{tenant_key_value2}}") res, _ := http.DefaultClient.Do(req) defer res.Body.Close() body, _ := io.ReadAll(res.Body) fmt.Println(res) fmt.Println(string(body)) } ``` ```ruby require 'uri' require 'net/http' url = URI("https://https/communications/threads") http = Net::HTTP.new(url.host, url.port) http.use_ssl = true request = Net::HTTP::Post.new(url) request["{{tenant_key_name}}"] = '{{tenant_key_value1}}|{{tenant_key_value2}}' request.body = "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"channel\"\r\n\r\nsms\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\nOrder Inquiry\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"visibility\"\r\n\r\ncustomer_facing\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][email]\"\r\n\r\ncustomer@example.com\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][phone_e164]\"\r\n\r\n+14155552671\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[1][phone_e164]\"\r\n\r\n+14155559876\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][display_name]\"\r\n\r\nJane Doe\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[1][display_name]\"\r\n\r\nSupport Agent\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][participant_type]\"\r\n\r\ncustomer\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[1][participant_type]\"\r\n\r\ntechnician\r\n-----011000010111000001101001--\r\n" response = http.request(request) puts response.read_body ``` ```java import com.mashape.unirest.http.HttpResponse; import com.mashape.unirest.http.Unirest; HttpResponse response = Unirest.post("https://https/communications/threads") .header("{{tenant_key_name}}", "{{tenant_key_value1}}|{{tenant_key_value2}}") .body("-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"channel\"\r\n\r\nsms\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\nOrder Inquiry\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"visibility\"\r\n\r\ncustomer_facing\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][email]\"\r\n\r\ncustomer@example.com\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][phone_e164]\"\r\n\r\n+14155552671\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[1][phone_e164]\"\r\n\r\n+14155559876\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][display_name]\"\r\n\r\nJane Doe\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[1][display_name]\"\r\n\r\nSupport Agent\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][participant_type]\"\r\n\r\ncustomer\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[1][participant_type]\"\r\n\r\ntechnician\r\n-----011000010111000001101001--\r\n") .asString(); ``` ```php request('POST', 'https://https/communications/threads', [ 'multipart' => [ [ 'name' => 'channel', 'contents' => 'sms' ], [ 'name' => 'subject', 'contents' => 'Order Inquiry' ], [ 'name' => 'visibility', 'contents' => 'customer_facing' ], [ 'name' => 'participants[0][email]', 'contents' => 'customer@example.com' ], [ 'name' => 'participants[0][phone_e164]', 'contents' => '+14155552671' ], [ 'name' => 'participants[1][phone_e164]', 'contents' => '+14155559876' ], [ 'name' => 'participants[0][display_name]', 'contents' => 'Jane Doe' ], [ 'name' => 'participants[1][display_name]', 'contents' => 'Support Agent' ], [ 'name' => 'participants[0][participant_type]', 'contents' => 'customer' ], [ 'name' => 'participants[1][participant_type]', 'contents' => 'technician' ] ] 'headers' => [ '{{tenant_key_name}}' => '{{tenant_key_value1}}|{{tenant_key_value2}}', ], ]); echo $response->getBody(); ``` ```csharp using RestSharp; var client = new RestClient("https://https/communications/threads"); var request = new RestRequest(Method.POST); request.AddHeader("{{tenant_key_name}}", "{{tenant_key_value1}}|{{tenant_key_value2}}"); request.AddParameter("undefined", "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"channel\"\r\n\r\nsms\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\nOrder Inquiry\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"visibility\"\r\n\r\ncustomer_facing\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][email]\"\r\n\r\ncustomer@example.com\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][phone_e164]\"\r\n\r\n+14155552671\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[1][phone_e164]\"\r\n\r\n+14155559876\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][display_name]\"\r\n\r\nJane Doe\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[1][display_name]\"\r\n\r\nSupport Agent\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[0][participant_type]\"\r\n\r\ncustomer\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"participants[1][participant_type]\"\r\n\r\ntechnician\r\n-----011000010111000001101001--\r\n", ParameterType.RequestBody); IRestResponse response = client.Execute(request); ``` ```swift import Foundation let headers = ["{{tenant_key_name}}": "{{tenant_key_value1}}|{{tenant_key_value2}}"] let parameters = [ [ "name": "channel", "value": "sms" ], [ "name": "subject", "value": "Order Inquiry" ], [ "name": "visibility", "value": "customer_facing" ], [ "name": "participants[0][email]", "value": "customer@example.com" ], [ "name": "participants[0][phone_e164]", "value": "+14155552671" ], [ "name": "participants[1][phone_e164]", "value": "+14155559876" ], [ "name": "participants[0][display_name]", "value": "Jane Doe" ], [ "name": "participants[1][display_name]", "value": "Support Agent" ], [ "name": "participants[0][participant_type]", "value": "customer" ], [ "name": "participants[1][participant_type]", "value": "technician" ] ] let boundary = "---011000010111000001101001" var body = "" var error: NSError? = nil for param in parameters { let paramName = param["name"]! body += "--\(boundary)\r\n" body += "Content-Disposition:form-data; name=\"\(paramName)\"" if let filename = param["fileName"] { let contentType = param["content-type"]! let fileContent = String(contentsOfFile: filename, encoding: String.Encoding.utf8) if (error != nil) { print(error as Any) } body += "; filename=\"\(filename)\"\r\n" body += "Content-Type: \(contentType)\r\n\r\n" body += fileContent } else if let paramValue = param["value"] { body += "\r\n\r\n\(paramValue)" } } let request = NSMutableURLRequest(url: NSURL(string: "https://https/communications/threads")! as URL, cachePolicy: .useProtocolCachePolicy, timeoutInterval: 10.0) request.httpMethod = "POST" request.allHTTPHeaderFields = headers request.httpBody = postData as Data let session = URLSession.shared let dataTask = session.dataTask(with: request as URLRequest, completionHandler: { (data, response, error) -> Void in if (error != nil) { print(error as Any) } else { let httpResponse = response as? HTTPURLResponse print(httpResponse) } }) dataTask.resume() ```